Frequently Asked Questions
How much does shipping cost?
All orders within South Africa is charged at a flat delivery rate of R120.
When will I receive my order?
For all SA orders – Orders will be processed the same day we receive the funds. We will send your package off with our couriers on the same day.
In outlying areas, your delivery might take a few days longer.
What if I am not at home/office to receive my order?
The courier company used will always attempt to deliver to your door. If no one is home or no one answers, they will often try to contact via a call. The couriers will attempt delivery again on their next delivery run.
For easier management of the delivery of your Full Equestrianism package, an email upon fulfillment of your order will be sent with tracking details included. If you find there may be an issue with the delivery address or contact, please contact the couriers directly with your tracking details and they will assist with the delivery much more swiftly.
How do I track my order?
Once your parcel is ready and has been packed on our end, we will send you your tracking number via email or text depending on courier. If you have not yet received your tracking number, check your junk mail. If you can’t find it there, drop us an email at info@fullequestrianism.co.za so that we can check if it has been dispatched. Weekend orders will only be attended to the next business day.
We suggest contacting the couriers directly with your tracking details and they will assist in getting your order delivered soonest.
If there is any problem at all with your parcel, we promise that we will not rest until we have tracked it down for you.
Where do you ship to?
Please note we do not ship to P.O Boxes. Our couriers will need a signature to deliver.
Orders will be delivered to your door or any address that we are given within the borders of South Africa.
What are my payment options?
We currently only offer EFT payment into our Bank Account.
Please ask your bank to send Payment Confirmations to pop@fullequestrianism.
What is the return policy?
If you’re not completely satisfied with your order, we’re here to help. You have 30 days from the delivery date to initiate a return.
Eligibility
To qualify for a return, please ensure that:
- The item remains in its original condition, unused
- The original packaging is intact
- You have proof of purchase or a receipt
Refund Details
Upon receiving your returned item, we’ll inspect it and process a refund for the full purchase price (less a 20% handling fee). Note that shipping costs and delivery fees are non-refundable.
Shipping and Handling
You’ll be responsible for covering the cost of shipping your return. If we approve your return, we’ll deduct the return shipping cost from your refund.
